Refund Policy

We want you to be delighted with your purchase at Crafted Stones. If you are unsatisfied with your order, we offer an upfront refund policy to ensure your peace of mind.

Eligibility for Refunds: We accept returns for refunds within 30 days of the original purchase date. Items must be vacant, in their original condition, and accompanied by proof of purchase to be eligible for a refund.

Initiation of Refunds: To initiate a refund, don't hesitate to contact us at chalksaunders@gmail.com or 928-713-2349 to request a return authorization. Once your return is approved, you will be given instructions on returning the item(s) to us.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a faulty product. We recommend using a trackable shipping technique to ensure the reliable return of your item(s).

Refund Processing: We will process your refund punctually once we receive and inspect the returned item(s). Refunds will be issued using the original payment method used for the purchase.

Refund Exceptions: Please note that certain items, including personalized or customized products, may not be suitable for refunds. Additionally, shipping charges are only refundable if the return is due to a mistake on our fraction or a defective product.